Cancellations happen, and normally they are for financial, or scheduling reasons, but today was my first cancellation by a potential new client who was worried that "something embarrassing" might happen.
I've been good at screening clients for legitimacy, but really wasnt sure how to handle this one.
He just kept saying he didn't want anything to happen that would embarrass me, or him.
In the end you can't force a client to come to their appointment if they don't want to, but despite re-assuring the client of our professionalism, and understanding, I wasnt able to turn this cancellation back around to a sale.
Any advice/recommendations on events like this?
Up-selling, and turn-around are definitely not one of my strong points, I'm a massage therapist, not a sales person ;)