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Recently I worked an event that shared space with 2 other therapists. One was known for giving extra time to his clients when ever he could. His advice to me was you should always give them extra time if you want to win them over.
The other was so used to being her own boss that she was late for almost every appointment and had to comp some time to one client because the next appointment would not wait.
My question is where is the line and how do you resolve the problem in the future?
Only keep the next client waiting if they are early. That is the philosophy of where I work. We begin every session on the hour and end at 50 minutes till the next hour. When a client runs late they get cut.
Thanks for the feed back. That was how it was when I was in school, and it was drilled into us. Now that I am on my own I see the value in both sides. Do you ever give extra time when you can?
Darcy Neibaur said:Only keep the next client waiting if they are early. That is the philosophy of where I work. We begin every session on the hour and end at 50 minutes till the next hour. When a client runs late they get cut.
Oh...I don't give extra time to "win them over" I give extra time because I love what I do. Sometimes in the moment I don't want to finish the back after a specific amount of time I want to finish when I feel the energy is balanced and I have done what is needed. If I have spent extra time on the back I don't necessarily want to skimp on the rest of the body...I have always taken about seventy to seventy five minutes to do a full body and that is almost always how long my "hour" appt takes.
I am sure it would be fine if I just stopped right at the hour but it's not how I roll ;)