Joe Muscolino The Art and Science of Kinesiology
All things about the neuromyofascial system: anatomy, physiology, kinesiology, assessment, and treatment
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John Cluck's Discussions
Referral Rewards
12 Replies
What have you found as a good "reward" for a client that generates referrals?I have a fairly new practice that's been gaining some traction over the last couple of months. Today I had a client come…Continue
Started this discussion. Last reply by SANDRA MICHELLE Oct 17, 2012.
John Cluck's Page
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John Cluck joined Stephen Jeffrey's group
Anatomy and physiology group
Its increasingly more important for massage therapist's to revise and keep up to speed their A+P knowledge.See More
John Cluck left a comment for Lizzy"Hi Lizzy, welcome aboard!
It would be interesting to talk sometime about how we came from our technical backgrounds to get into massage..."
SANDRA MICHELLE replied to John Cluck's discussion Referral Rewards"We run a dvd website and would like to offer our customers a reward for referring new customers to our site.
click link"
Stacey Breslin replied to John Cluck's discussion Referral Rewards"I am in the process of making up a combined frequent client/referral punch card.. For each massage the client gets and for each new client they refer, they will get a "punch" and after the 5th one their 6th appt will be 1/2 off. It's…"
Therese Schwartz replied to John Cluck's discussion Referral Rewards"John, it sounds like you think about the human body in ways that are quite unique!
I didn't start getting a large number of referrals until I was able to be the problem solver I mentioned earlier. It took a couple of years of experience…"
Pete L Blanco II replied to John Cluck's discussion Referral Rewards"It's great that the chiropractor is giving you referrals! And it's great that your advertising and Facebook page is working for you as well!
It takes time to create the rapport with your client that fosters referrals. The best…"
John Cluck replied to John Cluck's discussion Referral Rewards"Thanks for the additional feedback, Pete.
I like the idea of giving a little something else - not massage-related. I'll have to ask around to see what people would use and who provides it around my area. I know there's a…"
Natalie Wilmes replied to John Cluck's discussion Referral Rewards"I have given my clients referral cards and also have a spot on my intake forms asking where they were referred from. Usually people say they were referred from the chiropractic office I rent my space from or an advertisement or facebook. Any…"
Pete L Blanco II replied to John Cluck's discussion Referral Rewards"The referred client doesn't tell you who referred them? I make sure to ask all new clients where they got my information. After all, it's hard to thank someone for their referrals when you don't know who's referring to…"
Natalie Wilmes replied to John Cluck's discussion Referral Rewards"Thank you Pete for this advice. I have a referral program where my client gets $10 off a massage but I am not getting many referrals. I hear people say that they tell people but the referred client doesnt give a name. Maybe…"
Pete L Blanco II replied to John Cluck's discussion Referral Rewards"When I first started, I did something similar - basically a $ off discount for each referral. What I find works even better (and makes more of an impact with the referring client) is a nicely worded, HANDWRITTEN thank you note with a small…"
Therese Schwartz replied to John Cluck's discussion Referral Rewards"Glad to help!
What I've found with my business is that if I can solve problems for people, I'm as busy as I want to be. I'm not one to just give massages that feel good; I want to actually figure out what's going on and…"
John Cluck replied to John Cluck's discussion Referral Rewards"Thanks for the reply Therese. That's about the amount of discount I was thinking of - not so much that I'll feel like I'm working for free if they give a lot of referrals, but still enough to let them know how much sending in a…"
Therese Schwartz replied to John Cluck's discussion Referral Rewards"I give a $20 discount to the person who did the referring, when the person they refer books and completes a 60-min (or more) massage. It's worked really well for me!
Glad your business is gaining some traction! That is great!"
John Cluck posted a discussionReferral Rewards
What have you found as a good "reward" for a client that generates referrals?I have a fairly new practice that's been gaining some traction over the last couple of months. Today I had a client come in as a direct referral (like my client actually drove her friend over here for a massage, then got one herself). I want to give her a "thank you" for bringing in a new client, but don't know what a good extent is to go to: Is a free-massage certificate too much? Is a $5-off coupon too little? I…See More
Profile Information
- What is your website?
- www.NWI-Massage.com
- In what year did you enter the profession?
- 2012
- Which modalities do you practice?
- Swedish Massage, Deep Tissue Massage, Reflexology, Craniosacral Therapy, Chair Massage
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