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Rachel
  • Female
  • Tucson, AZ
  • United States
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An unhappy client with no feedback
3 Replies

A client today was unsatisfied and she wouldn’t give the manager a reason. Can’t please them all. Maybe it’s bc I am altering my massage a bit bc of my wrist (I hyper extend and am adjusting my body…Continue

Started this discussion. Last reply by Gordon J. Wallis Aug 18.

 

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Gordon J. Wallis replied to Rachel's discussion An unhappy client with no feedback
"Exactly!"
Aug 18
Rachel replied to Rachel's discussion An unhappy client with no feedback
"Thank you that helps! It just happens and maybe I shouldn’t get so excited when they really like my work because then I won’t get so down in those more rare times when they don’t."
Aug 18
Gordon J. Wallis replied to Rachel's discussion An unhappy client with no feedback
"This is a very hard job.  It hurts when you do your best, and the client is not happy with your work.  There have been days over the years that I left the spa depressed, doubting myself.   I can tell that you care about your work.…"
Aug 18
Rachel posted a discussion

An unhappy client with no feedback

A client today was unsatisfied and she wouldn’t give the manager a reason. Can’t please them all. Maybe it’s bc I am altering my massage a bit bc of my wrist (I hyper extend and am adjusting my body mechanics) but if anything, I felt I worked more mindfully and intentionally bc of it. I put in my best but maybe the flow wasn’t as good bc it is an adjustment? Or maybe it was bc she was here 15-20 mins early and I arrived to the spa 10 mins early and she saw me enter and had to wait til it was 5p…See More
Aug 17
Rachel is now a member of massage and bodywork professionals
Aug 17

Profile Information

In what year did you enter the profession?
2015
Which modalities do you practice?
Swedish Massage, Integrative Massage, Deep Tissue Massage, Reflexology, Sports Massage, Abdominal Massage, Myofascial Release, Therapeutic Massage, Shiatsu, Trigger Point Therapy, Lymph Drainage, Aromatherapy

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